Difference between revisions of "Supply pack"
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*+20 [[Energy_bar|Energy Bars]] | *+20 [[Energy_bar|Energy Bars]] | ||
| − | '''NOTE: The timer for the Rocket Factory Chipset is activating when the Supply Pack is added to your account. The same goes with the timers for the Damage Booster and Rockets.''' | + | '''NOTE: The timer for the Rocket Factory Chipset(7days) is activating when the Supply Pack is added to your account. The same goes with the timers for the Damage Booster(8hours) and Rockets ( 30 days ).''' |
==FAQ== | ==FAQ== | ||
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* '''Q: I started a transaction via a payment provider but the Supply Pack was not added fast enough, the banner appeared again and I started a second transaction via another payment option. I was charged TWICE but only received a Supply Pack. What should I do?''' | * '''Q: I started a transaction via a payment provider but the Supply Pack was not added fast enough, the banner appeared again and I started a second transaction via another payment option. I was charged TWICE but only received a Supply Pack. What should I do?''' | ||
** '''A''': Once you know you have been charged, have a bit of patience and wait for the payment process to be successfully completed, before trying another payment option. However, if you were charged twice, you will send a ticket to Payments ( via Contact Page) and ask for the compensation options you have available. | ** '''A''': Once you know you have been charged, have a bit of patience and wait for the payment process to be successfully completed, before trying another payment option. However, if you were charged twice, you will send a ticket to Payments ( via Contact Page) and ask for the compensation options you have available. | ||
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| + | * '''Q: I am a Silver Loyalty Customer. If I get the Pack will I be downgraded to Bronze?''' | ||
| + | ** '''A''': You will keep your current Loyalty Level, while the Customers that were not Bronze yet, will now enter the Loyalty Program. | ||
Revision as of 01:30, 12 December 2012
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Supply Pack is a timed supply kit available to purchase at a price of €9,90. The offer can be available for citizens which has never bought gold, as well as for citizens which have made a purchase in past. The Supply Pack includes:
- +75 Gold
- +20 Bazookas
- +20 Bazooka Boosters
- +5000 Storage
- +3 Rockets
- +1 Chipset
- +20 Energy Bars
NOTE: The timer for the Rocket Factory Chipset(7days) is activating when the Supply Pack is added to your account. The same goes with the timers for the Damage Booster(8hours) and Rockets ( 30 days ).
FAQ
- Q: How many times can I purchase the Supply Pack?
- A: Each citizen can only purchase the supply pack ONCE. If you bought it a few weeks ago, you won`t be able to buy it again now.
- Q: I have started the purchase but I have changed my mind and closed the page or clicked the back button, now the banner is gone.
- A: Once you click on the offer and go the the payment provider page, the banner disappears for 1-2 hours. If you want to go to the payment methods and check out more payment options, click Cancel after inspecting each option, so you can still see the banner.
- Q: How can I get the banner back?
- A: After 1-2 hours clear your cache/cookies and the banner should be back on your homepage.
- Q: Why haven't I received the Supply Pack after making a purchase via UltimatePay?
- A: Sometimes the processing can take up to several hours or days depending on your location. Usually after a purchase you will get the information on how long it can take for the purchase to be processed.
- Q: I started a transaction via a payment provider but the Supply Pack was not added fast enough, the banner appeared again and I started a second transaction via another payment option. I was charged TWICE but only received a Supply Pack. What should I do?
- A: Once you know you have been charged, have a bit of patience and wait for the payment process to be successfully completed, before trying another payment option. However, if you were charged twice, you will send a ticket to Payments ( via Contact Page) and ask for the compensation options you have available.
- Q: I am a Silver Loyalty Customer. If I get the Pack will I be downgraded to Bronze?
- A: You will keep your current Loyalty Level, while the Customers that were not Bronze yet, will now enter the Loyalty Program.
