Contact page
From eRepublik Official Wiki
eRepublik link: http://www.erepublik.com/en/tickets
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eRepublik Laws · Addendum · Forfeit Points · Appeal · Contact page |
The Contact page is the official way to access eRepublik Support. Click the "Contact" link at the bottom of any page in eRepublik to open the contact page.
You can also get to this form by clicking "Report Abuse" links on newspaper articles, ads, or private messages. Currently, eRepublik Support is only in English.
Remember, if you have issues with the eRepublik Wiki, you should contact one of the Wiki sysops or leave a message on the Bar.
eRepublik Support
Items sent to eRepublik Administration, whether they be abuse complaints, suggestions, or requests for help, are called Tickets. Each ticket, is given a unique tracking number and assigned to a member of the team, based on department.
View My Tickets
Click this link to view any past tickets. You can check the status of your ticket, responses, and even message the administration team.
Submit Ticket
Your messages, suggestions, or complaints are submitted here. Descriptions of the different departments can be found below. Responses and will be send through the e-mail address provided and updated in the "View My Tickets" screen.
Knowledgebase(FAQ)
Similar to the wiki FAQ, this is a condensed version of frequently asked questions. It is always best to check here before submitting a ticket.
Departments
The following describes the following support departments. Sending a ticket to the proper department will speed the resolution of your issue.
New citizen help
Hello and welcome to New Citizen Help. So you've been granted citizenship, and you are wondering what to do next? Here at New Citizen Help we'll answer your questions using the simplest terms possible. The questions received from you have been in time gathered and a FAQ page has been created. We suggest checking that page before sending the message to the New citizen help department.
Report abusive content
If you would like to help us create a better world, we would be grateful for your messages revealing inappropriate content you have found in the New World.
Report a bug
You should report as soon as possible any technical flaw that may affect eRepublik. We would like to thank you in advance for your support.
Report multiple accounts
If you suspect one or more citizens of managing multiple accounts you can ask for an investigation. (See also Multi-accounts)
Request an appeal
If you have been the subject of a moderator's decision of account suspension and you are unhappy with it, you have the right to file an appeal. Also, use this subject with confidence in case you have reported a citizen or an organization and you consider that the necessary measures have not been taken. Only one appeal may be submitted in each case and only by the participant who receives the adverse decision. A reanalyze will be made and the final decision will be presented.
Feedback
From time to time, citizens just want to tell us their opinion about the game or about our work and provide us with useful suggestions. We strongly believe that imagination is the only limit for changing the future. If you would like for your suggestions to be viewed by other citizens also, you should present them in the special section we have created on the forum.
Payments
Any message concerning real money transactions should have this subject in order to be answered by the assigned department.
Press
Any messages concerning eRepublik in real life media, including electronic publications, will be answered by the press department.
Game support
As eRepublik evolves with each passing day, you might want to send us a message with a subject not mentioned above. Feel free to do so, as we have a special department ready to provide support even in unpredicted situations that may arise. Until the Judicial System will be implemented, all trials concerning contracts should be sent to this department.
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